[Podcast] In The Workplace, Ep 14 - Quality Feedback & Coaching in the Workplace

Posted 26 Jul 2018
by NBO

In The Workplace, Episode 14 - Quality Feedback & Coaching in the Workplace [Podcast]

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Today we're going to talk about Feedback and Coaching - the two competencies or skills that everybody needs to be proficient at and practicing. That means doing it all the time.

In our recent 2018 survey, the reason for failure again of certain managers and leaders was above 60 percent in Indonesia and Singapore that they lacked quality feedback and coaching skills. Now managers and leaders with strong people skills can enhance the performance and productivity of the teams they drive, and they do that by using good feedback and coaching skills. In today's fast pace of change, digitalization, globalization, virtual teams etc., managers who use good feedback and coaching skills are rewarded with success.

Coaching refers to continually developing people - so they do their work well and perform to their maximum capability. And there're three steps:

First, coaching involves assessment of an individual or group's development needs. The coach helps employees develop skills and abilities and gain confidence and knowledge to be more effective, only by understanding what their strengths and weaknesses are. So gathering of information is first by observation. Does the manager of each person spend time with the individual to understand their strengths and limitations and their development needs? What are the individual's interests, job's satisfiers and aspirations? Remember we're all unique and different, and we all have different aspirations. And if you the manager know this, that can help you to build that development, training and learning for the individual.

Second, you need to listen. I know a lot of people would say you got to ask questions first, but no, you have to listen because listening allows you to develop the questions to ask. Now think your third ear. That's the observation of non-verbal actions when you're talking with someone, it can elicit questions based on their emotion and that let you go deeper. So think listening, and then probing.

Third, demonstration and training. Once you understand the individual's needs and they're identified and prioritized, you can enlist professional outside help or Do-It-Yourself. Do-It-Yourself is important, and if you need increased competence in that area, your organization can help you find that.

Lastly, feedback. It's a simple statement. Praise the good and give constructive criticism in private. Feedback is the everyday observation interaction and involvement with people, where you say great job or you notice that there is something that may help the individual and so you render that help. Everybody wants feedback - everybody wants to know how am I doing, what do I need to do to do better.

So let me leave you with this: Strong people skills will make your job easier and more rewarding. So learn to give quality feedback and productive coaching.

Topics: Coaching , Communication , Employee Engagement , In The Workplace (Podcast) , Interpersonal Skills , Leadership , Leadership Survey , NBO Podcast , Team Building

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