[Podcast] In The Workplace, Ep 18 - 6 Steps to Lead with Humility in the Workplace (with Infographic)
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Today we're going to talk about the Gallup engagement surveys which continue to show low scores, particularly for supervisors, managers and bosses. Opinion surveys have been telling us that for years, and we have 360s now and other forms of morale surveys that pretty much indicate as one did - we'd rather take a cut in pay to get a new boss. Bosses are looked at as less popular than the cable guy in many instances.
When you look at the rancor that's in much of society today, pitting one group against another, and you can see how some of that has seeped into the organization. But there's a way out. A friend said to me, what do we do. I said, we need humility. Humility is defined as recognizing one's value - not giving up on your value - recognize the value in others. Particularly in organizations that tout themselves with slogans, visions and mottos that say, people are our most important asset. If that's true, you must value yourself and others. So what do we do to solve this problem? Well I'm going to show you a six step process. But first let's talk about why I chose humility.
Humility is being measured in organizations today as a core quality of good management, supervision and leadership because it inspires close teamwork, rapid learning and high performance in teams. There have been many articles and studies written in recent years to substantiate this. Humble people tend to be aware of their own weaknesses, as well as their strengths, and they're eager to improve themselves - not just say I'm the best but recognize weaknesses and say I need to improve. And the same goes for their interest in others.
Think about when you interact with others in your organization as a supervisor, boss or leader what the term might be. Am I really looking at them as the asset we say they are? If we do follow this six step process.
One is listening. That means putting things aside that we're worried about, thinking about, strategizing about, solving when someone is there to talk with us. Listening is the ability to empathize, to give credence to the other person's value. So listening is key.
Second is to use good questioning while we're listening. Probing, playing back, and echoing so that we really understand the facts and the emotions that are being put on the table.
There are two other factors that need to be considered - that would be three and four - and one would be EQ. That's where compassion, empathy comes into play. It also is self-management and be able to manage the emotions of others. So good sense in self-management is important. Understanding is probably one of the keys, that's giving the other and ourselves the understanding of what's going on at the moment. What are the intentions for the long term but really what's going on in the moment. And that means we've got to know what it is factually. So listening becomes back again to this particular trait.
The last two are once we understand if we're a boss or supervisor is to give guidance, not to give direction, but to give guidance - thoughtful, what about trying this, have you thought about that. And then following up which is the last step that is so important. If we care about people, we'll follow up to see how they're doing, to see how they're growing or how they're coping with the situation.
So if you do these six things, you start to lead with humility. An old friend once told me, humility is not thinking less of yourself, but thinking of yourself less. When you do that and foster that in all employees and in your organization, you'll actually find you'll get better teamwork, better ideas from the group, and better performance from them because they know you respect them. So teams with humble leaders have always performed better and with higher quality work because those leaders exhibited humility.
Think humility, think hard about am I being humble in all my interactions.Topics: Communication , Employee Engagement , In The Workplace (Podcast) , Interpersonal Skills , Leadership , Listening Skills , NBO Podcast